Job Description:

Bianka & David Lange Enterprises is seeking an experienced and strategic Operations Manager to oversee the day-to-day operations of our call center in Oklahoma. The ideal candidate will have a proven track record in call center management, strong leadership skills, and the ability to drive performance improvements across the team. This role requires a minimum of 5 years of experience in call center operations, along with a Bachelor’s degree.

Key Responsibilities:

• Lead and manage the call center operations to ensure efficiency, productivity, and excellent customer service.
• Develop and implement operational strategies to meet company goals and improve performance metrics.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
• Oversee the scheduling, training, and development of call center staff to ensure they meet performance standards.
• Foster a positive and motivated work environment that encourages teamwork and high morale.
• Ensure compliance with company policies, procedures, and industry regulations.
• Manage budgets, forecast resource needs, and allocate resources effectively to meet business demands.
• Collaborate with other departments to align operations with overall company objectives.
• Provide regular reports to senior management on call center performance and key initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in call center operations management.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and decision-making skills.
• Proficient in using call center software, CRM systems, and performance management tools.
• Outstanding communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive approach to improving operational efficiency and customer satisfaction.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A collaborative and supportive work environment.

How to Apply:

If you are a results-driven leader with a passion for operations management, we invite you to apply. Please submit your resume and a cover letter detailing your qualifications and experience to [email address]. Include “Operations Manager – Call Center Application” in the subject line.

Bianka & David Lange Enterprises is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome candidates of all backgrounds to join our dynamic team.